Shipping policy

Shipping to the United States

Clear shipping costs, estimated delivery times and tracking available

Check shipping costs, delivery times and tracking information for your orders shipped to the United States.

United States

Shipping cost:

Calculated according to weight.

Estimated delivery time: About 7 days.

Tracking: Available once the order has been processed by the carrier.

Taxes and customs: Customs may charge additional import or administrative taxes.

Frequently asked questions about shipping to the United States

How much does shipping to the United States cost?

Shipping costs for orders to the United States are calculated according to the weight of the order.

How long does delivery to the United States take?

The estimated delivery time for orders shipped to the United States is about 7 days.

Can I track my order?

Yes. Once your order has been processed by the carrier, you will receive an email with the tracking information.

Are taxes included for orders shipped to the United States?

Orders shipped outside the European Union and the United Kingdom may be subject to additional import or administrative taxes charged by customs.

Who pays customs duties or import charges?

Any additional import or administrative charges applied by customs are the responsibility of the customer.

Can customs delays affect delivery times?

Yes. Customs processing may cause delays beyond the estimated delivery time.

Can I ship my order to a different address?

Yes. Before making the payment, you can enter a shipping address different from the one registered to your account.

Can I change the shipping address after placing my order?

Once you enter a delivery address and confirm the shipping order, it is not possible to change it.

What happens if my order cannot be delivered?

If after 2 attempts the order cannot be delivered, the goods will be returned to our warehouse.

What options do I have if delivery fails?

You can request a new shipment, in which case new shipping costs will be charged, or request a refund of the goods minus the shipping and return costs that apply under the shipping policy.

What should I do if I need more information about my shipment?

If you need more information about your order or shipment status, please contact our team through the Help Center.

Shipping to other countries

Country / Region Shipping cost Estimated delivery time
Mainland Spain Free for orders over 65€. 5,95€ for orders under 65€. Delivery in 24-48 hours.
Balearic Islands Free for orders over 85€. 9,5€ for orders under 85€. Delivery in 24-48 hours.
Canary Islands, Ceuta and Melilla 45€ including customs formalities. Local VAT to be paid by the customer. 5 days max.
Portugal (excluding its islands) Free for orders over 120€. 9,95€ for orders under 120€. Max. 5 days.
Austria, Belgium, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia and Slovenia 19,95€ up to 50€. 12,95€ from 50€ to 80€. 7,95€ from 80€ to 120€. 4,95€ from 120€ to 200€. Free over 200€. About 5 days.
Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Romania and Sweden 24,95€ up to 70€. 19,95€ from 70€ to 120€. 14,95€ from 120€ to 200€. 9,95€ from 200€ to 300€. 5,95€ from 300€ to 400€. Free over 400€. About 5 days.
Andorra, Bosnia and Herzegovina, Monaco, Norway, Serbia and Vatican City 24,95€ up to 70€. 19,95€ from 70€ to 120€. 14,95€ from 120€ to 200€. 9,95€ from 200€ to 300€. 5,95€ over 300€. About 5 days.
United Kingdom, United States and selected international destinations According to weight. About 7 days.
Ukraine Service temporarily unavailable. -
Rest of the world Automatic orders are not accepted. Contact us for more information.