Frequently asked questions about Padel Market Products

Why choose a product from Padel Market?

Choosing a product from Padel Market guarantees quality, variety and specialized advice. At Padel Market we offer the best brands and products for all levels of play, with excellent customer service and fast shipping. Additionally, we provide guides and recommendations to help you make the best purchasing decision.

How do I know which padel racket best suits my game?

Choosing the right padel racket for your game is crucial to fully enjoy this sport and improve your performance. To do this, you must consider 2 key factors:

1. Your level of play:

  • Beginner: If you are a beginner, look for a racket with a wide sweet spot and a light weight that facilitates control and maneuverability. Round-shaped paddles are usually a good option for beginners.
  • Intermediate: If you already have some experience in padel, you can opt for a racket with a more centered balance or slightly towards the head, which offers you a greater balance between power and control. Teardrop-shaped rackets are popular with intermediate players.
  • Advanced: If you are an advanced player, look for a racket that provides you with maximum power and control. Diamond-shaped rackets are usually the choice of professional players.

2. Your playing style:

  • Power: If your playing style is based on powerful hits, look for a racket with a high sweet spot and a balance towards the head for greater power.
  • Control: If you prefer a more controlled and precise game, look for a racket with a wide sweet spot and a balance towards the handle for greater maneuverability.
  • Versatile: If you are looking for a racket that allows you to adapt to different playing styles, look for a racket with a centered balance and a wide sweet spot.
Can I choose the weight of the shovel?

No, the weight of the blades is estimated and the approximate range is indicated in the product description.

How can I get the latest releases and discounts?

Sign up and activate email notifications to receive:

  • New Release Notices: Be the first to know about the latest products and services.
  • Exclusive offers: Enjoy discounts and special promotions only for subscribers.
  • Exciting news: Don't miss any updates, news or relevant information.

Frequently asked questions about Padel Market Shipping and Orders

How to place an order?
  • Placing an order on the Padel Market website is simple. Choose the products you want and add them to your shopping cart. Click Add to cart and then go to your shopping cart and click place order.
  • Fill in your personal information
    Confirm the shipping method
    Fill in your information in the payment method you choose.
  • Click on make payment and that's it, your purchase has been made successfully.

You will receive an email confirming that the order has been correctly processed by the website.

If you are registered you can see all the orders you have previously placed with that account.

Access your complete order history by clicking My Account and entering your username and password.

Once payment is confirmed, you will receive an email confirming your purchase.

How can I get free shipping on Padel Market orders?

Enjoy free shipping on your purchase if you exceed the minimum amount for your country:

  • Mainland Spain: Free for orders over €65
  • Balearic Islands: Free for orders over €85
  • Portugal (excluding its islands): Free for orders over €120
  • Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland and Czech Republic: Free for orders over €200.
  • Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Romania and Sweden: Free for orders over €400.
  • For the rest of the countries we do not have free shipping.
How long does it take to deliver my order?

Delivery times according to country:

  • Mainland Spain: Delivery in 2 estimated working days (counting from Monday to Friday and as long as the order is placed before 1:00 p.m.)
  • Balearic Islands: Delivery in 2 estimated working days (counting from Monday to Friday and as long as the order is placed before 1:00 p.m.)
  • Canary Islands, Ceuta and Melilla: Max. 5 days
  • Portugal (excluding its islands): Max. 5 days
  • Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland and Czech Republic: About 5 days
  • Bulgaria, Croatia, Estonia, Finland, Greece, Latvia, Lithuania, Romania and Sweden: About 5 days
  • Andorra, Bosnia Herzegovina, Monaco, Norway, Serbia and The Vatican: About 5 days
  • Rest of the World: 7 estimated business days
  • To request information, contact us:click here .
How do I know if they ship to my country?

By clicking here , you can see all the countries to which Padel Market ships.

How I can cancel my order?

Contact our customer service:click here .

How do promotional codes work?

How to apply a promotional code:

1. Find the promotional code:

  • Promotional codes are located below the product image.
  • They only apply to products that have the code visible.

2. Add the product to the cart:

  • Select the product you want to buy and add it to the cart.

3. Enter the code in the cart:

  • In the shopping cart, you will see a field to enter the promotional code.
  • Enter the code you found below the product image.
  • Click "Apply" for the discount to be reflected in your purchase total.

4. Finalize your purchase:

  • If the code is valid, the discount will be applied automatically.
  • Follow the usual steps to finalize your purchase.
Can I track my order?

Yes, you can track your order. Once shipped, you will receive an email with a tracking number and a link to track the status of your shipment.

What are the payment options?

We want the purchasing experience of your products at Padel Market to be quick and simple. Therefore, we accept the following payment methods:

  • Visa and Mastercard
  • Apple Pay and Google Pay
  • Bizum
  • Revolut
  • Payment in installments with seQura
  • PayPal

(Depending on the shipping country, some payment methods may change)

Frequently asked questions about Exchanges and Returns at Padel Market

How can I return my order?

1. Contact our customer service:click here .

2. Prepare the package. The products must be new, unused, in their original packaging, both the wrapping and the seal with which they arrived. Don't forget to include the invoice or delivery note in the package.

3. The after-sales department will tell you the steps to follow and, if necessary, provide the collection label.

4. Once the after-sales area confirms receipt of the product, we will verify that it is in perfect condition and from that moment on the refund of the money will be managed within an approximate period of 14 days (This will depend on the payment method managed by the client) .

If it is a product exchange, you must pay the corresponding amount for shipping costs and return costs.

When can I change or return my Padel Market order?

You can exchange or return your order within 14 days from the date of receipt.

A series of conditions must be met:

  • To correctly process the return, it is necessary that the products be returned in their original condition. This implies that the products must be new, that is, with the plastic and the corresponding labels intact. In addition, they must be unused and complete, that is, including all original accessories and components.
  • If the product sent is erroneous or was sent in a defective or damaged condition.
  • That no more than 15 days have passed since receipt of the order.
How does transportation work in case of returns or exchanges?

In both cases (returns and exchanges), the customer will assume the management and transportation costs to which the cost of transportation of the original shipment will be added if it was not invoiced at the time.

However, if the return is due to an error on the part of Padel Market or a factory defect, we will be responsible for all return costs.

What to do if my order has arrived damaged?

If you receive a product damaged during shipping, please contact us within 14 days from the date you receive your order. We will help you return the product and send you a new one or refund the purchase price.Click here if this is the case .

Products that have been subject to any type of modification in relation to their original state are excluded from warranty coverage.

How does the Padel Market guarantee work?

If your product has been damaged and you believe it is due to a manufacturing fault, contact us at the following link to process the legal warranty.Click here .

Where is my refund?

Once we receive the products in our warehouse, we will process the return and refund to your original payment method. You will receive a confirmation email and the process may take up to 14 days.